Content Operations
Prepare publishing, forms, media, community, and event workflows for launch.
Content Operations
Use this page for non-commerce areas that need operators before launch: publishing, forms, media, community, and events.
Content Areas
| Area | Ready when | Owner to name |
|---|---|---|
| articles | at least one publishable article and author process exist | publishing owner |
| documents | document types and first live document are ready | knowledge owner |
| forms | one active form exists and submissions are monitored | response owner |
| galleries, videos, playlists, links | first media or link set exists with review ownership | media owner |
| community | starter categories, reaction types, and moderation owner exist | moderation owner |
| events | calendar, event details, and occurrence updates are assigned | events owner |
Moderation And Support
- Assign who reviews reports, comments, and customer-facing content.
- Decide how support receives form submissions or customer questions.
- Keep operational records reachable from Console, not in side spreadsheets.
Minimum Launch Checklist
- enabled content features have at least one real item
- each enabled area has an owner
- moderation or support queues are monitored
- publishing changes have a review habit
- empty enabled areas are either filled or disabled
Do not enable community or events for customers until moderation and calendar ownership are clear.
Next Actions
- If sales is enabled, continue to Commerce Operations.
- If credentials or domains are needed, continue to Integrations & Keys.
- Before launch, run Launch Readiness.